Queen Beauty Lounge
Welcome to Queen Beauty Lounge’s FAQ page! Here, you’ll find answers to common questions about our products, services, and policies. If you have additional queries, feel free to contact us at info@queenbeautylounge.com
1. Orders and Payments
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards at checkout.
Q: Can I cancel or change my order?
A: Yes, you can cancel or modify your order before it is shipped. Please contact us immediately at info@queenbeautylounge.com for assistance.
2. Shipping and Delivery
Q: Where do you ship to?
A: We ship worldwide. Shipping availability and times may vary depending on your location.
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days. Delivery times depend on your location and shipping method. Estimated times will be provided at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to track your package on the courier’s website.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and include all original components.
Q: How do I initiate a return?
A: Contact our support team at info@queenbeautylounge.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 14 business days after we receive and inspect your return.
4. Products
Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free and not tested on animals.
Q: How do I know if a product is right for me?
A: Each product includes a detailed description and ingredient list on its page. If you’re unsure, feel free to reach out to us for personalized recommendations.
Q: Do you offer gift options?
A: Yes, we offer gift wrapping and custom messages at checkout.
5. Account and Support
Q: Do I need an account to make a purchase?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and access special offers.
Q: I forgot my password. What should I do?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Q: How can I contact customer support?
A: You can reach us via email at info@queenbeautylounge.com or by phone at +1 616-752-0257. Our support hours are Monday–Friday, 9 AM–5 PM
6. Promotions and Discounts
Q: Do you offer discounts or promotions?
A: Yes, we frequently offer discounts and seasonal promotions. Sign up for our newsletter to stay updated!
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order.
7. General Questions
Q: Do you have a physical store?
A: Currently, we operate exclusively online.
Q: How do I stay updated on new products and offers?
A: Subscribe to our newsletter and follow us on social media for the latest updates.
If your question wasn’t answered here, feel free to contact us. Thank you for choosing Queen Beauty Lounge!